Contact
Updated on October 25, 2026
Email is the official channel. There are three addresses, one per topic:
- Questions, bugs, suggestions, suspicious ads and security: [email protected]
- Copyright and removal: [email protected]
- Your personal data: [email protected]
Profiles or numbers claiming to be our support and asking for payment, passwords or codes are not ours.
Response times
Put the word in quotes in your subject line. It helps your message land in the right queue.
| Message | Time |
|---|---|
| Question, bug or suggestion (“Bug” or “Suggestion”) | up to 5 business days |
| Copyright and removal (“Removal”) | up to 2 business days |
| Your personal data (“Privacy”) | up to 15 days |
| Suspicious ad (“Ad”) | up to 5 business days |
| Security issue (“Security”) | up to 5 business days |
What to send when something goes wrong
- The page you used, like WhatsApp audio or SRT subtitles.
- What happened and the exact message on screen.
- The file format (OPUS, M4A, MP3, MP4) and roughly how long it is.
- Device and browser. Example: “iPhone 13, Safari” or “Pixel 7, Chrome”.
- A screenshot, if you can.
Don’t send a recording of a conversation. We don’t need it to understand the problem, and other people’s voices are personal data. If the error happens with your own audio, with nothing private in it, you can attach it.
Never send passwords, verification codes or card details. We never ask for them.
Before you write: common errors
“That doesn’t look like audio.” The file isn’t audio or video, or it’s corrupted. Download it again from where it came from.
“This file is 48 MB.” The maximum is 25 MB. Send it as M4A or MP3, or just the part you need: see how to trim and shrink an audio file.
“This audio is 12:40 long.” The free plan transcribes up to 5 minutes per file; longer files get the first minute.
“You’ve used the transcripts for these minutes.” Your quota frees up at the end of the window, and the screen shows the time.
“We couldn’t find any speech in this audio.” The audio has only music, silence or noise. It didn’t count.
“The upload didn’t finish.” Your connection dropped or the screen was closed during the upload. Tap Try again, ideally on Wi-Fi.
“Lots of people transcribing right now.” The server’s line is full. Try again in 1 or 2 minutes.
On Android, the site isn’t in the Share menu. It must be installed from Chrome. See the Android guide.
Other topics
- Rights to content: removal page or [email protected].
- Personal data: privacy policy or [email protected].
- Security issues: email [email protected] with the subject “Security” and explain how to reproduce it. Don’t exploit the issue beyond what’s needed to show it exists.